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Customer Support

Need Help? You're in the Right Place.

Whether you're updating your system, learning how to use your key fob, or troubleshooting a panel, we can help. Browse by device or topic below and watch step-by-step videos to get the support you need. If you still need help, give our office a call at (501) 316-0173 — we’ll be happy to assist you.

2Gig Touch Screen Control Panel

2gig alarm system

How to Change Your Code

See Video

How to Use Your Key Fob

See Video

How to Arm, Disarm and Access the Menu

See Video

How to Silence Panel Beeping

See Video

DSC Keyboard Panel

dsc keyboard panel

How to Arm & Disarm

See Video

How to Change Your Code

See Video

How to View Alarm Memory

See Video

How to Set Time & Date

See Video

How to View Troubles in your System

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How to Turn On & Off Chime Feature

See Video

Frequently Asked Questions

My keypad says it has a low battery, is this something I can change myself?
Yes, in most cases, changing a sensor battery is similar to changing the battery in a car remote. Please click on your keypad below for more information.
If I cancel my landline/internet service will it mess up my alarm system?
If your keypad has a touchscreen then it communicates through its own cell unit inside of the panel. It does not need a landline or internet. However, if you have any cameras (not including the video motion detector) then an internet connection is required for remote viewing. If your keypad is not touchscreen, please call our office to verify the communication type.
I can not see my cameras on my phone.
Make sure your phone is not on the same local network at the camera system.Changing internet providers, or just routers, can also cause this issue. Please call the office to be walked through the port forwarding if you have a new router.
There are multiple platforms that are supported by Advanced Alarm Technologies. Please match the logo or name if you are unsure as to which platform you have. If you are still unsure, feel free to call our office at 501-316-0173.

PLV

cms icons for security system

How to Install CMS

See Video

How to Add Device in CMS

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How to View CMS Playback

See Video

Dahua

dahua icons

How to Install Smart PSS

See Video

How to Add Device in Smart PSS

See Video

How to View Live & Playback in Smart PSS

See Video

How to View Export/Play Saved Video in Smart PSS

See Video

AVI Converter

AVI Converter is used to convert the video files once they have been downloaded from CMS. This will make the files viewable from the computer.

AVI Converter User Manual

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AVI Converter

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CMS

CMS is used to interact with PLV recorders via Windows based computers.

CMS User Manual

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CMS 3.0 (Cloud Nonactive)

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CMS 3.1 (Cloud Active)

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Multisite Manager

Multisite Manager is used to interact with Watchnet recorders via Windows or Mac based computers.

Multisite Manager User Manual

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Multisite Manager (Windows)

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Multisite Manager (Mac)

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Graphic User Interface (GUI)

The GUI is the software used when viewing the recorder from a TV or monitor directly connected to the recorder.

Watchnet GUI Manual

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PLV GUI Manual

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Smart PSS

Smart PSS is used to interact with the IP/Analog based hybrid recorders from a Windows computer.

Smart PSS

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Smart PSS Manual

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Alarm Permit Requirement – Little Rock & Conway

If your home is within the Little Rock or Conway city limits, you will need to obtain an alarm permit from the city. The permit is free of charge, but it is required for all properties with an audible alarm system. If a permit is not obtained and police are dispatched to your property, you could incur a fine for each occurrence.
city of little rock seal

City of Little Rock

1. Please apply for the permit by going to the following website: crywolfservices.com/littlerockar

2. Near the end of the online application, it requests information about your service provider. Please select Advanced Alarm Technologies (109) from the drop-down menu. This will appear confusing because there are several providers with names similar to ours.

3. Once this permit number is obtained, please provide our office with a copy. This permit number is required by law BEFORE we can activate your system.

Important: It is the responsibility of the property owner to always notify the City of Little Rock of changes to phone numbers, contact persons, etc.

This can be done by calling (855) 725-7104.

Apply Now
City of conway

City of Conway

Upon receiving a permit number, please provide our office with the permit number.

Important:It is the responsibility of the property owner to always notify the City of Conway when there are changes to phone numbers, contact persons, etc.

Apply Now

Personalized Technical Support

Click the button below to download the necessary software. This will enable one of our professional technicians to temporarily access your computer, view your screen, and provide more effective assistance.
Remote Desktop Session

Update Account Information

Advanced Alarm Technologies can better serve you if your account information is current. Please choose from the following options for the information that you would like to update.

Intrusion Notification Form

The Intrusion Notification Form supplies Advanced Alarm Technologies with information such as: account holder's name, premise address, home insurance, alarm call list, ect... For your protection, you must include the current password for the account you wish to modify. If the password is unknown, please call our office during normal business hours. If an incorrect password is given, the entire submission will be voided.
Open Form

Insurance Certificate

If your insurance company is requiring a certificate, please provide the necessary information and we will provide a certificate in your name. We will verify the standards of which your level of security applies.
Open Form

Cancel Account

If you are needing to cancel or close out your account, please click the link and provide the necessary information. For your protection, you must include the current password for the account you wish to modify. If the password is unknown, please call our office during normal business hours. If an incorrect password is given, the entire submission will be voided.
Open Form